CLAIMS
How long will it take for my claim form to be processed?
About 2 business days from receipt, for complete forms. Incomplete forms are returned for the missing information.
I received my document back for missing information. Can I call and give you the missing information?
No. Complete the form following its instructions or the notice that came with it, and mail it back to the Commission.
For help with form requirements, call a Public Service representative at (410) 864-5100, Monday–Friday, 8:00 a.m.–4:30 p.m., except State holidays. Outside the Baltimore area, call 1 (800) 492-0479. Maryland Relay: dial 711 or (800) 735-2258.
What is the status of my claim?
- Subscribe to CompHub to see your claims online.
- Search the Public Claim Data Inquiry.
- Call the automated phone system any time at (410) 864-5100.
- Speak with a public service representative during business hours at the same number, or 1 (800) 492-0479 outside the Baltimore area.
When will my order go out and when will I receive my check?
Orders are mailed the same day they are issued to all parties, including the employer and insurer, who must comply with the order. The employer or insurer pays benefits, not the Commission. Registered electronic-notification users get orders shortly after they are issued.
My claim's settlement has been signed, when will I receive a payment?
The Commission does not make payments, but its orders direct the employer or insurer to pay. Payment begins within 15 days after the later of the award date or the date payment is due.
If you have an attorney, contact them. If not, contact the insurance adjuster. Don't have their contact information? Use the Insurer Designee list (PDF).
What is a Medicare Set-Aside?
See the Commission's Medicare Set-Aside information presentation (PDF).
HEARINGS
What information is included on a hearing notice?
All parties in the Commission's claim record, plus the hearing date, time and location. If the case is set on a special issue, such as a rehearing or lump sum settlement, that is noted above the hearing date on the left side.
How can I tell the roles of all of the parties listed on the hearing notice?
The order of parties matters. Read the notice left to right, line by line. See an example hearing notice.
What should I do if a name is missing or appears incorrectly on the hearing notice?
First check whether the implead, correction or entry of appearance was filed before or after the notice was created. For an employer/insurer attorney, confirm the entry of appearance was re-filed after the correction.
Still wrong? Contact the Claims Division at (410) 864-5100 or info@wcc.state.md.us.
When will my withdraw issues, continuance, and/or postponement request be acted upon?
If filed 10 or more days before the hearing, expect a decision at least 5 days before the hearing. If your request is more than ten days old with no decision, or the hearing is a day or two away, contact the Hearing Division at (410) 864-5306 or wcchear@wcc.state.md.us.
My attorney will not return my calls, but I need to talk to someone about my claim.
The Commission can give general information but cannot give legal advice. Call (410) 864-5100.
How can I contact the Hearing Division?
Call (410) 864-5112, or toll free (800) 492-0479 ext. 5306. Email wcchear@wcc.state.md.us.
ADDRESS OR INFORMATION CHANGES
How do I change my address or contact information?
- Claimants or their attorneys
- Submit a Claimant's Request for Change of Address in CompHub, once for each claim.
- Attorneys
- Update your CompHub User Profile. Don't send a paper form. Employer Designee changes need a separate form.
- Employer Designees
- Complete a new Request for Employer Designee to Receive Notice of Employee Claims in CompHub.
- Employers
- Complete the Employer or Self-Insured Employer Request for Change of Address (H-22R) (PDF). This updates all of your claims.
- Insurers
- Submit an Insurer Request for Change of Address in CompHub. This updates all of your claims.
ASSESSMENTS
How can I contact WCC with a question about annual insurer assessments, the annual Report of Payroll A-02 or a bill from the Commission?
Contact Fiscal Services at (410) 864-5257, toll free (800) 492-0479 ext. 5257, or Fiscal_A02@wcc.state.md.us.
MAIL SERVICES
How can I contact WCC with a question about mail service?
Call Mail Services at (410) 864-5264 or email wccmailserv@wcc.state.md.us. CompHub subscribers can receive notices and correspondence by email and in the portal.
How do I know if something I mailed was received?
Contact the Public Service Section at (410) 864-5100. Mail Services doesn't log all incoming mail — only USPS Certified mail and items that need a staff signature.
PERSONNEL
How can I contact WCC with a question about career opportunities, internships or employee benefits?
Call Personnel at (410) 864-5230, toll free (800) 492-0479 ext. 5230, or email wccpers@wcc.state.md.us. See current openings (external site).
WEB SITE
How can I contact WCC with a technical question or problem using this web site?
Email Web Support at websupport@wcc.state.md.us.
How can I find more information about subscribing to CompHub?
Read the CompHub Overview (PDF) and the Quick Start Guides.
TRANSCRIPTS
How do I obtain a copy of my transcript from my workers' compensation hearing?
Send a Request for Transcript (form WCC H-50) (PDF) to the Court Reporting Division:
- Fax: (410) 864-5181
- Email: wcccourt@wcc.state.md.us
- Mail: Maryland Workers' Compensation Commission, Attn: Court Reporting Division, 10 East Baltimore Street, Baltimore, MD 21202
The H-50 is the only form that may be faxed or emailed to the Commission.
Who is the WCC court reporter that reported (transcribed) my case?
Contact the Court Reporting Division at (410) 864-5182, toll free (800) 492-0479 ext. 5182, or wcccourt@wcc.state.md.us.
An appeal has been filed in the Circuit Court. What do I need to do to have the transcript prepared and forwarded to all parties and the Court?
When the Court notifies the Commission of an appeal, the Appeals Division alerts the reporter. The first petitioner must then send a written request to the Court Reporting Division that includes:
- The Commission case number
- The date and place of the Commission hearing
- The circuit court case number, if known
- The first petitioner's name
- An acknowledgement that the first petitioner pays for the transcript
Why hasn't the transcript been filed with the Circuit Court?
Common reasons: the reporter wasn't notified of the appeal; an extension was granted; the reporter sent an advance letter and got no response; or the first petitioner hasn't formally requested the transcript. Contact the Appeals Division below with questions.
How long will it take to obtain a copy of a transcript?
Appeal transcripts are usually completed within 60 days of the Court's first notice to the Commission, with one possible extension of up to 60 more days. Non-appeal transcripts usually take up to 30 days. Expedited and rush requests are prioritized.
What length of time are transcripts available?
Up to 15 years from the hearing date. Allow extra time for older transcripts.
SELF-INSURANCE (Insurance Compliance & Reporting)
How can I contact WCC with a question about self-insurance requirements?
Call the Insurance Compliance & Reporting Division at (410) 864-5298, toll free (800) 492-0479 ext. 5298, or email wccinsur@wcc.state.md.us.
How do I obtain a Certificate of Compliance for my business licensing requirements?
APPEALS (In the Circuit Court)
How does a pro se claimant (claimant not represented by an attorney) get information on how to file a Circuit Court appeal of a Workers' Compensation Commission decision?
You have 30 days from the date the order was mailed to file an appeal. Contact the circuit court in the right county for filing procedures. Unsure of the deadline? Email the Appeals Department at wcchear@wcc.state.md.us.
How do I determine where to file a Petition for Judicial Review?
File with the circuit court for the county where:
- the covered employee lives,
- the employer has its principal place of business, or
- the accidental injury, compensable hernia or last injurious exposure to the occupational disease happened.
When can I use a Cover Sheet For Action On Claims On Appeal?
When submitting a circuit court order. Attorneys subscribed to CompHub must submit through CompHub.
Can I use a Cover Sheet For Action On Claims On Appeal for other Workers' Compensation documents?
No. Don't use it for settlements, stipulations, claimant's consent to pay fees, or anything that isn't a circuit court order or docket entry — those documents won't be routed correctly.
How can I contact the WCC Appeals Division?
Email wcchear@wcc.state.md.us or call (410) 864-5112, Monday–Friday, 8:00 a.m.–4:30 p.m., except State holidays.
VOCATIONAL REHABILITATION
Who may receive vocational rehabilitation services and when?
A disabled covered employee whose injury keeps them from returning to their former occupation. The employer pays for rehabilitation, such as vocational testing, résumé and interview help, job placement, job training and continued wages during rehabilitation. Once the parties agree or the Commission orders it, services usually start with a vocational assessment, followed by a rehabilitation plan.
Who helps the disabled covered employee with determining the best rehabilitation program?
A vocational rehabilitation practitioner registered with the Commission. The counselor works with the employee and attorney on a plan that may include job placement, job development or training, using aptitude and career testing and Functional Capacity Exams.
What happens if the injured worker disagrees with the vocational rehabilitation counselor's decision regarding his or her vocational rehabilitation plan?
Explain your reasons to the other party and try to resolve it. If you can't, file a Disagreement with Proposed Vocational Rehabilitation Plan (VR-13) in CompHub, and a hearing will be scheduled.
Do vocational rehabilitation practitioners have guidelines, rules, and regulations that they must follow when providing vocational rehabilitation services?
Yes. Practitioners follow Labor and Employment Article §§ 9-671 through 9-765 and COMAR 14.09.07, which cover contact with injured workers, the hierarchy of services, reporting and ethics. All practitioners must register with the Vocational Rehabilitation Unit.
Does the injured worker get to choose his/her own vocational rehabilitation practitioner/counselor?
The employee and the employer/insurer must agree on the practitioner and provider company, then file an Agreement on the Propriety of Services and Selection of Practitioner in CompHub. Services can't begin until the form is filed and the practitioner has a copy.
How can I contact the WCC Vocational Rehabilitation Division?
Call (410) 864-5320, toll free (800) 492-0479 ext. 5320, or email wccsupportserv@wcc.state.md.us.
MEDICAL
What happens when an injured worker cannot find a medical provider in their area to provide medical treatment?
Injured workers may choose their provider. If none nearby will accept the Medical Fee Guide rules, ask the employer or insurer for suggestions — insurers usually know participating providers by region.
Are there timelines in which an employer/insurer has to pay or provide justification for denying a medical claim?
Yes. The Medical Fee Guide regulations set billing rules, required forms, payment deadlines and late-payment penalties. See the Medical Fee Guide information.
How does a provider find the values for treatment/procedures performed to bill the employer/insurer?
See the Medical Fee Guide rates.
Do medical providers need to register or be certified by the WCC to treat the injured worker in Maryland?
No.
Where is the MD WCC pharmacy/Rx, dental and prosthetics/DME fee schedule? How do I price for these items under your regulations?
The Medical Fee Guide does not price durable medical equipment, prescriptions or dental procedures. Bill your usual and customary charge — which may be based on nationally recognized relative value studies or similar services — and charge all patients the same. Payment disputes go to the Commission on a Claim for Medical Services (C-51) in CompHub.
Does your fee schedule (MFG) require NCCI edits for billing? What about other CMS policies not listed in your MFG regulations?
No. The MFG does not require NCCI edits and generally does not require CMS policies that aren't in its regulations.
How can I contact the WCC Medical Division?
Call (410) 864-5320, toll free (800) 492-0479 ext. 5320, or email wccsupportserv@wcc.state.md.us.